What format is required for materials to be posted to our web site?

• Text should be sent in an e-mail, fax or as an electronic document. We do not accept handwritten text due to readability issues.
• Pictures should be in tiff, bmp, jpg or psd format. If you do not have pictures in electronic format, we can scan them for you. Any time involved in picture scanning or preparation will be charged against your contract.
• Other documents and formats “may” be acceptable and you should direct any questions to the contact address that was provided.

How do we get our material to 125 Web Design?
There are several ways for you to get your materials to us. You may use any one or a combination of the following:

• Mail your typed materials to: 125 Web Design, 1 Abbey Lane, Camp Hill PA 17011 or Fax materials to: 805-243-0471.
• E-mail digital materials or updates to to the contact address that was provided.  If the documents and digital material are too large for e-mail, over 5 MB, then please use our large file transfer program located at http://sendmyfiles.org.
• We will only accept instructions from one individual within your organization. This is done for your protection as well as ours. If you wish to update your primary contact information, you can do so at any time by e-mailing the contact address that was provided.
• Please note that all correspondence is acknowledged to your primary contact’s e-mail address. If you do not get confirmation of receipt, assume that we did not receive the material. If you are mailing us material, please confirm the send date, by e-mail, to the contact address that was provided.
• Due to our significantly reduced fees, we work through electronic communications only. All phone calls or personal contact will be billed at the going rate in 15 minute increments. Promotions, discounts, coupons, contract time, etc., do not apply to phone calls or personal contact and all fees for such service are due and payable immediately upon receipt.

What Are The Steps For Web Site Development
We work exclusively by e-mail. However, all e-mail is tracked within our online project manager. You will be given an e-mail address for our project manager, as soon as your site gets underway.

Once we receive your materials, we will review them and come up with a time estimate. If the estimate exceeds the contracted hours, you will be notified as to our best guess concerning additional charges. If the estimate is within the contracted time, we will proceed with the home page design.

During the home page design phase, we create one page, with a design concept and colors for you to approve. Those colors and the design will carry throughout the web site. If you need changes to the design, and/or a completely new design, we will accommodate as quickly as possible. In our experience, the design of the home page takes from 1-3 hours, depending on how many change you make to the initial design.

Once we have the approved design, we populate the home page, and all additional pages, with the information you provided. This phase usually takes between 2-3 hours.

Upon completion, you are notified and your approval is requested. Spelling corrections and errors on our part are corrected at no cost or charge against your contract. Once we receive your written approval, we will make your web site live and the project is closed.

We can then make updates for you, from time-to-time, which you can request simply by sending us an e-mail. Updates are either charged against your remaining contracted time or billed at the going rate in 15 minute increments. You are also free to make your own changes and updates at no additional cost.

When does my service start, end/renew?
Your web site contract will begin once you have completed and submitted our Contact and Terms Of Service Form.  Your contract is renewable each year by paying your renewal fee.  If your web site is deactivated for any reason there will be a minimum re-activation fee of $50.00.

When will my site or updates be completed?
New web site designs are generally completed within 1 month from receipt of your material(s). Updates to your site are usually completed within 3 days from receipt of your material, depending upon the complexity of the updates and if there is a backlog.

All web site work and updates are scheduled and completed in the order they are received. During peak times, significant delays may occur. Remember, we confirm all communications via e-mail with your primary contact. If we did not confirm receipt of materials, we did not get them and completion of your request will be delayed.

How do I cancel the service?
Notice of cancellation should be faxed to 805-243-0471 or e-mailed to the contact address that was provided. Simply not paying or not responding to renewal notices does not release you from payment liability.

If I do some or all of my own designs and updates, what type of support can I expect?
We do not support or endorse any front end or FTP software such as Contribute, Front Page, DreamWeaver, etc., although you are free to use any web design client of your choosing. If you do your own updates or design, we will provide support for a failure of our web server only. Support and training are not provided on any aspect of design, HTML, FTP, software, etc.

How do I register my domain name?
We take care of this, start to finish, including all fees, DNS management, etc.

If I already have my domain name what do I need to do?
You can either transfer the domain to us or simply change the name servers on the domain. If you transfer to us, all fees, maintenance, renewals, etc. will be handled by us and you will be billed an additional $10 per year after the first year. If you have requested a transfer, we will apply for the transfer, one time. If your company does not own the domain name or the contact of record does not respond to the transfer request, additional attempts at transfer will be deducted from your support/design time.

How do I set up my e-mail addresses?
Just provide us with e-mail addresses and passwords for each. E-mail your list to the contact address that was provided.

Can you suggest the type of content I should provide?

• Your company history and/or mission statement
• Points of interest about your company
• Upcoming events
• Programs and services
• Meeting minutes, financial statements, sales brochures, etc.

What if I do not get a timely response to my inquiry?

We answer all communications within 1 business day. Sometimes, due to issues out of our control, we may not receive your question, information, etc. If you do not get a response within 1 business day, we encourage you to page us. You can issue a page with a short message from http://support-files.com.  Our primary concern is your satisfaction, and, although we do not encourage you to page us, if you are having an issue, please feel free to do so. You will also find some very helpful information at http://support-files.com and we encourage you to check the site often as we make updates frequently.

Do you offer a guarantee?
We strive for 100% customer satisfaction, and, as such, offer the following guarantee. Since the main part of a web site is the design, we offer a 100% money back guarantee up to the time you approve the design. Should you be dissatisfied with your design, we reserve the right to either provide another design or refund your money, in full. Once you approve the initial design, our guarantee extends only to the proper display and functioning of every page of your design within Internet Explorer and Firefox, although other browser will work as well. Should your web site’s functionality be compromised due to something directly under our control, we reserve the right to correct the issue in a timely manner or refund your current service fees as appropriate.  Please note that if you need additional services, do not hesitate to ask.  We can customize our services to fit almost any need including content management, e-commerce, php programming, mailing lists, contact forms, search engine optimization, marketing and much more.

125 Web Design reserves the right to change the terms and conditions at anytime and for any reason. We also reserve the right to refuse service to anyone for any reason. Should we choose to refuse service, we will refund any monies paid on a pro-rated basis.